Sales Account Manager
Volm Companies
Job Description:
Job Title: Sales Account Manager
Reports to: Western Regional Sales Manager
Job Summary
The Sales Account Manager will sell Volm products and services to customers in the assigned territory. This role will work with customers to offer solutions to their needs. The Sales Account Manager will find new sales leads through a variety of means such as cold calling, through business directories, networking, and through increasing current customer sales. The Sales Account Manager is expected to work closely with the Volm Regional Sales Manager, VP of Sales & Marketing, and Equipment Division team to effectively sell our extensive range of packaging products and equipment solutions.
Salary: $60,000 annually plus commission eligible
Supervisory Responsibilities
N/A
Essential Duties
- •Develop long-lasting customer and business relationships by building trust and be a knowledgeable consultant to customers based on their individual needs
- Understand the features and benefits of Volm products compared to our competition and effectively communicate these features, benefits, values and why Volm is the superior choice above the competition
- Provide exceptional customer service by responding to requests in a timely manner, providing complete and accurate information, and ensuring all aspects of service are met
- Expand and improve sales network by visiting customers and referrals, performing cold calls, and attending conferences, product shows, and conventions
- Utilize current price lists and product literature to ensure consistent and accurate information is referenced when developing customer quotes
- Partner with Volm Customer Service teams to enter orders into the computer system in an accurate and timely manner
- Work in a cooperative manner to identify and expedite resolutions to customer problems and complaints to maximize customer satisfaction
- Collaborate with Volm management by providing information regarding customer needs, problems, interest, competitive activities, and potential for new products and services
- Continuously analyze the assigned territory and markets for industry trends and news
- Keep abreast of ongoing product changes and new product offerings
- Represent the company in a positive manner, striving to be recognized as the Most Valued Partner to every customer
Required Skills and Abilities
- Ability to communicate in both the written and spoken language of English to a level that will allow the safe and effective performance of the job
- Ability to work from and understand verbal and written instructions
- Excellent organizational skills and ability to manage multiple projects/deadlines to ensure all customer communications and commitments are followed-up on
- Proven interpersonal and conflict resolution skills to deal with complex customer service issues
- Advanced skills in negotiating to find acceptable resolutions to customer issues
- Ability to work with others as part of a team as well as individually with minimal supervision
- Ability to handle stress in a fast-paced work environment
- Ability to effectively work with material and resource planning systems, spreadsheets, word processing documents, and other applicable computer systems and software
- Capacity to think critically, calculate, analyze, and track details/figures/data and make competent decisions based on those details/figures/data
- Communication, teamwork, and customer service skills are critical as employee is expected to work directly and indirectly with all levels of employees, customers, and outside vendors
Education and Experience Requirements
- Associates Degree in Business, Communications, Sales, or related field
- 5-10 years direct sales experienced
- Sales experience in fresh produce, onion, and/or potato industry preferred
Physical Requirements
- Consistent walking, talking, hearing, sitting, standing, repetitive motions, movements requiring fine motors skills and visual acuity
- Occasional standing, reaching, grasping, and bending
- Rare carrying, pushing, pulling, climbing, kneeling, crawling, balancing, stooping
- Requires eye and hand coordination
- Work is typically performed in an office environment though certain tasks/projects will occur outside or in a fresh produce manufacturing or packing environment
- Safety glasses, steel/composite toed shoes, and hearing protection when working in manufacturing environment
Driver Requirements
- Required to travel up to 50% of the time or more within assigned territory and other places as discussed with Volm management
- Must maintain a valid driver’s license, be a minimum of 21 years of age, and ability to hold a minimum personal auto liability insurance limit of $300,000 per accident, $300,000 per uninsured/underinsured motorist, and $100,000 personal property
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
