Job Title: Regional Account Manager (RAM)

Location:  McAllen, TX                                                                                                                Pay Classification: Salaried

                                                                                                                                                                 Pay Grade: 8

                                                                                                                                                                 Job Code:  3010

Reports to: Senior Director Sales, and Marketing                                                            Department: Sales

Supervisory Responsibilities:  Yes                                                                                          Date created:  7/25/2023

Description: Regional Account Manager serves as a primary contact for onboarding of new customers, providing end-user training and post-go-live support; providing insights and best practices to customers to ensure full optimization and adoption. The on-boarding phase is critical for the customer lifecycle, to establishing the solid foundation that drives customers’ future successes. RAM maintains a positive working relationship with external and internal customers by providing superior customer service. RAM will drive sales efforts for the facility, performing traditional selling responsibilities and training for new & existing customers, distributors, brokers.

Duties and Responsibilities:

• Manage the full life cycle of partners or customers, from pre-sales/sales all the way through implementation to ensure customer success.
• Manage and track lead generation efforts, driving opportunities across channels and helping achieve internal sales and revenue goals.

• Conduct intake calls, investigating, qualifying, and closing opportunities related to our service offerings.
• Create effective proposals and appropriate sales materials with support from the sales & marketing team.
• Communicate with leadership, reporting on lead generation efforts and the status of sales pipeline.
• Act as a point of contact for new and existing clients; answering questions about the treatment, concerns, and as well as managing their expectations.
• Gather feedback from clients and deliver it to product and engineering teams to help improve our service.
• On-board new customers and manage annual certification uploads through online portals or document servers.

• Streamline the on-boarding experience focusing on continuous improvement. 
• Provide clients with the necessary on-boarding material (training guides, marketing materials, etc.).
• Assist in research and intelligence gathering in support of new client opportunities.
• Assist and manage customer documentation requirements regarding compliance with State, Federal and International produce import/export regulations.

• Manage complex implementation projects with multiple stakeholders.
• Act as a customer advocate to inform treatment, operations, sales of common themes, successes, and challenges with initial set up, adoption, and process solution feedback.
• Collaborate with Sales Directors, to build and execute components of the Account Plan and Customer Success Plan.
• Understand buyer quality and labeling requirements relaying that information to logistics team to ensure requirements are met.
• Must stop and report to the Food Safety Department any problem or irregular situation they are made aware related to food safety.  

Qualifications:

• Bachelor’s degree required in Business, Marketing, Agriculture, or related undergraduate degree.
• Fluent in English and Spanish.
• 5+ years of advancing sales and business development experience and/or experience in a customer-facing role (produce industry preferred).
• Extensive work with Microsoft Office – strong Excel skills.
• Proficient in CRM (Customer Relationship Management) technology.
• Excellent verbal and written communication skills along with strong presentation and negotiation skills.
• Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to achieve success on our platform.
• Ability to manage complex requirements and conflicting priorities.
• Flexible approach and an ability to operate effectively with uncertainty and under pressure.
• Driven, self-motivated and enthusiastic, with a ‘can-do’ attitude.
• Ability to travel 50% of the time throughout Mexico and the United States. (as required)
• Highly motivated to tackle complicated and impactful business problems and build best-in-class products and sales programs.
• Adept problem-solving and communication skills. You’re a master salesperson and strategic thinker who comes armed to internal and external conversations with the right data and analysis to make a convincing argument.
• Entrepreneur and humble mindset. You roll up your sleeves to get deals over the finish line.

Work Environment and Physical Requirements: Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of this job.

Most of the time performing this job is spent inside a standard office environment or traveling.  Frequently sits, reach with hands and arms; climb or balance, stand and walk; grasp with hands and fingers and lift up-to 15 lbs.  Occasionally bend, twist, push, pull, climb, squat, crawl and kneel.  Frequently uses computer, telephone, and writing instruments.  Standing often while performing presentations. Time is spent in a refrigerated area standing and walking.  Temperature in refrigerated area averages 41F.  While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles.  The noise level in the operation facility is high.  The noise level in the office environment is usually quiet to moderate.