Apply Here

Company Description

Wonderful Citrus is America’s largest integrated grower, shipper and packer of fresh citrus, including clementine/mandarin, navel and Valencia oranges; lemons; limes; grapefruits; and other citrus varieties. Wonderful Citrus owns, cultivates and harvests more than 58,000 acres of fresh citrus and ships around the world each year to ensure a year-round supply. Our citrus can be found in all channels of distribution, with our consumer brands most visible in the produce department of grocery stores across America under the flagship consumer brands of Wonderful Halos mandarins and Wonderful Sweet Scarletts Texas Red grapefruit.

Job Description

Overview:

The Claims Representative will be responsible for the resolution, monitoring and tracking of spoilage claims and returns submitted by customers. This position will administrate the claims process for both domestic and export customers. In this capacity, the Claims Coordinator will review claim proposals for accuracy and compliance with company standards and will either accept claims as received or offer counter settlements based upon internal investigation and review.

Here’s what you’ll do:

Investigation, resolution and collection of loss, damage and spoilage claims in a timely and accurate manner.
Preparation and review of incoming and outgoing correspondence.
Tracking and monitoring of claims via a master Excel Spreadsheet.
Correct and accurate adjustment of amounts due from the customer.
Make recommendations and implementing processes to strategically improve claims recovery.
Work with Sales and Customer Service personnel to expedite the resolution of open claims.

Qualifications

Here’s what you’ll bring to the table:

Minimum of 1 year of experience in the claims/deduction resolution and settlement process for both domestic and export markets, preferably in the perishable commodities/food industry.
Experience in international trade (Asian Markets) and the food retailing business is strongly desired.
Knowledgeable in domestic and international trade regulations, shipping procedures and documents including survey drafts, certificates, bills of lading, and invoices.
Must be analytical, detail oriented, flexible and highly organized in order to balance the responsibilities associated with the position.
Must be proficient in Microsoft Office applications and ERP systems. Oracle experience preferred.
Display high standards of diplomacy along with sound business and relationship judgment.

Additional Information

Here’s what we’ll bring to the table:

Wonderful Giving – a one-of-kind program that donates company money to charities close to our employees’ hearts
Employee college tuition reimbursement
Employee referral program
Full benefits package – Medical, dental, vision, 401(k) retirement plan, company matching and annual catch-up, Employee Assistance Program, company-paid life insurance (spouse and dependents to age 26), life insurance, AD&D insurance, flexible spending accounts (FSAs)
Wonderful Citrus is part of The Wonderful Company, a successful, fast-growing privately held $4 billion company with 9,000 employees worldwide. We’ve made Wonderful Pistachios one of America’s top-selling salty snacks. We’ve turned pomegranates and POM Wonderful into a worldwide phenomenon. Wonderful Halos is the No. 1 mandarin orange in America. FIJI Water is the No. 1 premium bottled water in America. JUSTIN Wine produces California’s top-selling, high-end Cabernet Sauvignon. And Teleflora is the world’s largest flower delivery service.

The Wonderful Company has a long-standing commitment to corporate social responsibility, including more than $120 million invested in environmental technologies and sustainability research, $45 million in charitable giving and education initiatives every year, $30 million toward the construction of a new charter school campus in California’s Central Valley, and innovative health and wellness programs, including two new, free primary care clinics for employees and their dependents.

The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, pregnancy, physical or mental disability, age, protected veteran status, or other protected categories outlined by federal, state, or local laws.

EEO is the law – click here for more information